We all have the unpleasant experience of calling a call center to get customer service or to try to resolve a problem that we have. Our interaction with any company, we purchase commodities or services form, will rarely end up as a good experience. The question is WHY? This post, take into account that you […]
How to improve customer satisfaction using complexity? Read More »
What is complexity and why we need to understand it. For Jin Sook Chang and Do Wan Chang life was a blast from 1984 to 2015, or at least that what they thought. The new store they opened in LA reached $700K sales and they started to expand their business in the states and in
What is complexity (in business and management context)? Read More »
This post organizing all our latest posts on complexity, management & business. It’s a collection of data on how complexity started and how to deal with complexity from management & business point of view. How from order does complexity emerge: 1 – Attractors – https://galaxiez.com/2020/06/16/how-from-order-does-complexity-emerge-part-1-attractors/ 2 – Distance between company states and starting point –
A high-level view of complexity in management & business context Read More »
Diversity is one of the attributes that can be added to any organization or group to improve its ability to deal with complexity. Diversity in organizations is a product of people coming from different cultures, with different personalities, skill sets, generations, ages, education, and experience. This mixture brings a holistic view of any challenge and
How to better deal with complexity – Part 8: Diversity Read More »
Feedback loops are one of the attributes that can be added to any organization or group to improve its ability to deal with complexity. Feedback loop is a continuous process of sending feedback from one party to another, getting the other party’s response and send it back to the first party. It’s the same as
How to better deal with complexity – Part 7: feedback loops Read More »
