We all have the unpleasant experience of calling a call center to get customer service or to try to resolve a problem that we have. Our interaction with any company, we purchase commodities or services form, will rarely end up as a good experience. The question is WHY? This post, take into account that you
How to improve customer satisfaction using complexity? Read More »
What is complexity and why we need to understand it. For Jin Sook Chang and Do Wan Chang life was a blast from 1984 to 2015, or at least that what they thought. The new store they opened in LA reached $700K sales and they started to expand their business in the states and in
What is complexity (in business and management context)? Read More »
Complexity does not appear without any reason. There are signs and forces, such as division of states (bifurcation) that can indicate and explain how complexity created. The goal of this series of posts is to explain in plain business English (well, in my English :-)) how complexity arises from very stable and order organizations. I
Complexity does not appear without any reason. There are signs and forces, such as the pace of changes (Far from equilibrium) that can indicate and explain how complexity created. The goal of this series of posts is to explain in plain business English (well, in my English :-)) how complexity arises from very stable and
How from order does complexity emerge? Part 4 – Pace of changes – Far from equilibrium Read More »
We excited to share with you the first part of a series of talks about complexity in management and business. This talk is about the origin of complexity, what makes companies complex, and why complexity can be a competitive advantage.
Management & Business Complexity: Episode 1 – The Origin of Complexity Read More »
