Our Thoughts
Complicated Vs. Complex
Complicated and complex are not the same. Each one of them required different thinking and tools to deal with. But, in reality, they both interwoven.
The basics of the complexity triangle
A high-level overview of the complexity triangle. What are the main parts that create it and how it can be used to understand changes in
Measuring Complexity
Knowing the level of complexity you are dealing with is key. To high-level of complexity and there is a risk to fall into entropy. To
How to improve company governance using complexity?
From the board to a group of people, management governance has the same purpose and the same problems. Governance (as defined by ISO 26000) is
How to improve customer satisfaction using complexity?
We all have the unpleasant experience of calling a call center to get customer service or to try to resolve a problem that we have.
What is complexity (in business and management context)?
What is complexity and why we need to understand it. For Jin Sook Chang and Do Wan Chang life was a blast from 1984 to
Simply Seizing Complexity
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