A high-level overview of the complexity triangle. What are the main parts that create it and how it can be used to understand changes in business and the impact of complexity.
The basics of the complexity triangle Read More »
Knowing the level of complexity you are dealing with is key. To high-level of complexity and there is a risk to fall into entropy. To low level and your competitive advantage is at risk. This video describes in high-level how to measure complexity?
Measuring Complexity Read More »
From the board to a group of people, management governance has the same purpose and the same problems. Governance (as defined by ISO 26000) is a “system by which an organization makes and implements decisions in pursuit of its objectives.” It’s the process to ensure that principles, policies, standards, and working instructions set up by a group
How to improve company governance using complexity? Read More »
We all have the unpleasant experience of calling a call center to get customer service or to try to resolve a problem that we have. Our interaction with any company, we purchase commodities or services form, will rarely end up as a good experience. The question is WHY? This post, take into account that you
How to improve customer satisfaction using complexity? Read More »
What is complexity and why we need to understand it. For Jin Sook Chang and Do Wan Chang life was a blast from 1984 to 2015, or at least that what they thought. The new store they opened in LA reached $700K sales and they started to expand their business in the states and in
What is complexity (in business and management context)? Read More »
