From the board to a group of people, management governance has the same purpose and the same problems. Governance (as defined by ISO 26000) is a “system by which an organization makes and implements decisions in pursuit of its objectives.” It’s the process to ensure that principles, policies, standards, and working instructions set up by a group …
How to improve company governance using complexity? Read More »
We all have the unpleasant experience of calling a call center to get customer service or to try to resolve a problem that we have. Our interaction with any company, we purchase commodities or services form, will rarely end up as a good experience. The question is WHY? This post, take into account that you …
How to improve customer satisfaction using complexity? Read More »
What is complexity and why we need to understand it. For Jin Sook Chang and Do Wan Chang life was a blast from 1984 to 2015, or at least that what they thought. The new store they opened in LA reached $700K sales and they started to expand their business in the states and in …
What is complexity (in business and management context)? Read More »
This post organizing all our latest posts on complexity, management & business. It’s a collection of data on how complexity started and how to deal with complexity from management & business point of view. How from order does complexity emerge: 1 – Attractors – https://galaxiez.com/2020/06/16/how-from-order-does-complexity-emerge-part-1-attractors/ 2 – Distance between company states and starting point – …
A high-level view of complexity in management & business context Read More »
Diversity is one of the attributes that can be added to any organization or group to improve its ability to deal with complexity. Diversity in organizations is a product of people coming from different cultures, with different personalities, skill sets, generations, ages, education, and experience. This mixture brings a holistic view of any challenge and …
How to better deal with complexity – Part 8: Diversity Read More »