We (as people) and everything around us is systems. We are all set of elements that interact with each other to reach specific goals. Some of the systems around us are simple. They have few elements and expected behavior. Some of the systems are complicated. They have many elements yet a predictable behavior. Finally, we …
Complicated and complex are not the same. Each one of them required different thinking and tools to deal with. But, in reality, they both interwoven. This video explains the difference between complicated and complex.Â
We all have the unpleasant experience of calling a call center to get customer service or to try to resolve a problem that we have. Our interaction with any company, we purchase commodities or services form, will rarely end up as a good experience. The question is WHY? This post, take into account that you …
How to improve customer satisfaction using complexity? Read More »
This post organizing all our latest posts on complexity, management & business. It’s a collection of data on how complexity started and how to deal with complexity from management & business point of view. How from order does complexity emerge: 1 – Attractors – https://galaxiez.com/2020/06/16/how-from-order-does-complexity-emerge-part-1-attractors/ 2 – Distance between company states and starting point – …
A high-level view of complexity in management & business context Read More »
Diversity is one of the attributes that can be added to any organization or group to improve its ability to deal with complexity. Diversity in organizations is a product of people coming from different cultures, with different personalities, skill sets, generations, ages, education, and experience. This mixture brings a holistic view of any challenge and …
How to better deal with complexity – Part 8: Diversity Read More »