Customer satisfaction is a result of agility. Customers see service and product providers as one entity. They don’t care and don’t want to know how the company structured, what each department responsible for, and who they contact to inform about a problem. Customers expect a fast response that will resolve their problems. They don’t want to […]
One of the common challenges is the complaint about the lack of ability to make tough decisions. You’ll hear it most of the time from people that impact from the decision with a comment that they could decide faster. Rarely but consistently, you’ll hear the same complaint from management, usually executive. The common perception is that the disability
Most people see accountability issues as a problem in management. We believe that there is a lot of what management and leadership can do to improve accountability, but the root for accountability issues are more related to the underline system of connections between people and policies the company is running on. Each one of us has
Why is accountability always a challenge, and how can it be improved? Read More »
Conflicts at work have not just a bad influence on people they have a bad influence on our economy. Based on an estimation of 2.5 hours a week that are spent on conflicts and resolving them, the total toll of conflicts on the market is around $400B a year. Poor communication, personality Clashes, different work styles and
What creates conflicts at work and how to resolve part of them? Read More »
